With over 25 years of experience, 3-I General Contractors has developed a solid reputation for custom HVAC installations and service for restaurants in the Dallas/Fort Worth area, with customers as far north as Kansas. Clients include large national chains, including Jack in the Box and Burger King, as well as residential clients such as Choice Home Warranty.
With the company’s continued growth, effectively dispatching vehicles, tracking maintenance needs and customer billing for each vehicle had become a difficult task. Shiela Sorber, the office manager for 3-I, is responsible for dispatching the company’s fleet of specialists, billing and customer service. She and other members of the 3-I team attended a regional trade show and visited the Advanced Tracking Technology booth. After a demonstration of the capabilities of ATTI, Sorber recommended 3-I adopt the technology.
“We saw an immediate increase in our production, and although I’ve been asked to keep the figures confidential, I can say percentage wise, it was a double-digit increase in monthly revenues,” she says. Other results included fewer billing errors leading to better relationships with customers and automated maintenance scheduling for their vehicles.
By being able to efficiently dispatch her technicians, Sorber was able to produce bottom-line results for her company. It helped her better manage the day-to-day operations of the company by more efficiently deploying technicians, automating paperwork and regularly scheduling fleet maintenance. 800/279-0035; www.advantrack.com.
