Case Study: Tracking Software Improves Fleet Management

With over 25 years of experience, 3-I General Contractors has developed a solid reputation for custom HVAC installations and service for restaurants in the Dallas/Fort Worth area, with customers as far north as Kansas. Clients include large national chains, including Jack in the Box and Burger King, as well as residential clients such as Choice Home Warranty.With the company’s continued growth, effectively dispatching vehicles, tracking maintenance needs and customer billing for each vehicle had become a difficult task. Shiela Sorber, the office manager for 3-I, is responsible for dispatching the company’s fleet of specialists, billing and customer service. She and