There are two parts to a plumbing organization — the business office and the field staff.
Each area is important and plays a role in keeping the company moving and healthy. The key to a thriving and successful plumbing operation is for the two areas to work cohesively and with equal proficiency.
For years, the industry has lamented about how hard it is to find good plumbers. I’ve seen (and written about) all kinds of elaborate incentives to lure in new talent, but too often plumbers are leaving companies faster than hiring can occur. Without a great office staff to support field workers’
