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Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.

An annual review is an opportunity to build relationships and motivate your staff.

Free camera inspections for customers have played a role in the growth of Mr. Rooter's 2015 Franchisee of the Year.

You may be losing productivity time in ways you don't even realize, but there are ways to reverse that trend.

Plumbers looking to boost profits can benefit by staying on the forefront of the upgrades they can offer customers.

Customers aren't impressed by the latest new tool. They simply want to know how you can solve their problem.

To mark the approaching America Recycles Day on Nov. 15, here’s how one manufacturer strives to reduce its environmental impact.

Here are the latest product offerings for the plumbing industry.

A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.

Plumbing code safety changes may create requirements that increase the cost of doing business, but being lax about safety may mean no business at all.

Be up-front about what tasks may be DIY jobs and customers won’t diminish the value of your work when they really need your expertise.

When you want to avoid replacement and get a little more life out of your jetter hose, follow this advice.

Frequent tailgate safety sessions will help ensure your crews make it home healthy and happy every night.

Trips to developing countries open author’s eyes about the value of the industry.

Customers often enjoy the convenience of credit or debit. Here’s what you need to know if you’re thinking about offering that option away from the home office.

Injection casting opens a new market for Bill Howe Plumbing’s epoxy lining division.

Flat-rate and hourly billing each have their proponents, but only you can decide what’s right for your business.