Nexstar Network recently announced the results of its annual employee engagement and customer satisfaction surveys.
Nearly 240 North American plumbing, heating, cooling and electrical contractors participated in the employee engagement survey, conducted for Nexstar by Aon Hewitt between March 8 and April 22. According to responses from employees of Nexstar member companies, Nexstar contractors achieved an engagement index of 80 percent favorable, compared to a 62 percent favorable score for the U.S. workforce. The score is the average rating across five index items, which measure the “degree to which employees are psychologically invested in the organization and motivated to contribute to its success.”
“Time and again, Nexstar members prove they are exceptional employers,” says Jack Tester, Nexstar president and CEO. “It takes commitment to offer great benefits, professional training, career advancement opportunities and a stable, well-paying jobs to their teams, and we acknowledge their efforts.”
The top 10 performing Nexstar member companies in the survey were:
- Advanced Home Services, owners Kip and Angie Salas, Rigby, Idaho
- Any Hour Electric, Plumbing, Heating & Air, owners Wyatt Hepworth and Jeremy Hansen, Orem, Utah
- Beacon Electrical Services, owner Bob Hanifin, Manassas, Virginia
- Bruce Solomon Plumbing, Heating & Air, owners Bruce and Marlene Solomon, Reisterstown, Maryland
- Clover Electric, owners Joe and Jill Talty, Chagrin Falls, Ohio
- Lazer Electric & Plumbing, owners Jeremy Swanson and Bob Kamin, Des Moines, Iowa
- Lon Lockwood Electric, owners Heather and Lon Lockwood, Webster, New York
- Mainstream Electric, Heating, & Cooling, owners Todd and Elaine Damschen, Post Falls, Idaho
- Mike Graham Heating & Air Conditioning, owner Mike Graham, Burkburnett, Texas
- Pipe Wrench Plumbing, Heating & Cooling, owner Tom Cambron, Knoxville, Tennessee
Hepworth and Hansen of Any Hour Electric, Plumbing, Heating & Air in Orem, Utah, were recognized among those top performing companies as the recipients of the 2016 Employee Engagement MVP award.
The customer satisfaction survey was conducted between Feb. 1 and May 31. Nearly 290 companies participated. ReviewBuzz partnered with Nexstar to collect data but did not include online reviews in the results. Customers were asked to rank their experience on six items on a 1-5 scale, with 5 being the best. The companies receiving the top 10 average scores, all at least 4.9 or higher, were:
- 4 Star Plumbing Services, owner Ted Hasle, Ft. Lauderdale, Florida
- Atomic Plumbing & Drain Cleaning, owner Jim Steinle, Virginia Beach, Virginia
- Comfort Services Heating & Cooling, owner Adrian Stephenson, Garner, North Carolina
- Conditioned Air Solutions, owner Keith Lowe, Huntsville, Alabama
- Dan Wood Company, owner Dan Wood, Portage, Michigan
- Gibson’s Heating & Plumbing, owner Mark Gibson, Waterloo, Indiana
- Honey’s Air & Solar, owner Ray Broman, Salida, California
- Parobek Plumbing, owners Charlie and Kelly Parobek, Bastrop, Texas
- Saddleback Plumbing Heating and Air Conditioning, owner Bill Chronister, Lake Forest, California
- Stewart Plumbing, owner Tim Stewart, Southaven, Mississippi
Steinle of Atomic Plumbing & Drain Cleaning in Virginia Beach, Virginia, was recognized as the recipient of the 2016 Customer Satisfaction MVP award.
About Nexstar
Nexstar Network is a trusted partner in helping more than 560 independent residential service contractors improve their businesses and has been since 1992. Nexstar members benefit from comprehensive business training, proprietary processes and systems, and dedicated business, call center and marketing coaches. For more information, visit www.nexstarnetwork.com, via Facebook, Twitter, or the blog, www.nexstarnetwork.contractors.
