The AHR Expo recently announced the winners of its 2019 Innovation Awards competition. Each year, products in various categories are recognized for...
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5 Marketing Mistakes to Avoid
Marketing a plumbing company is a blessing and a curse.
On one hand, everyone needs us. That means a massive pool of potential...
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Community Plumbing Challenge Comes to the United States
Preparations for this year’s Community Plumbing Challenge will get started toward the end of the week. The program, spearheaded by the International...
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Bring a Positive Outcome to Negative Online Reviews
You can’t help but smile when people tell you how much they appreciate your business’ services. By the same token, it’s rough...
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Plumber Product News: October 2018
Mobile payments app and card reader from TransNational PaymentsThe “invoice-and-wait” era is over. Accept credit card payments on the go and check...
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Mini Drain Cleaner Pushed to the Limit
“That machine is my friend. And I go nowhere without my friend,” says drain cleaning veteran Jeff Wall of the Mini-Rooter XP,...
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Don’t Fall Into the Cost-Cutting Trap
When we meet, there is nothing us tradespeople talk about more than second-rate plumbing firms who undercut the prices on their services....
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Drain Cleaning Pros: Get Your Free Catalog
If you're like us, you read your favorite tool catalogs cover to cover.
That's why MyTana continues to print and ship full-line catalogs...
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Select a Pipe Threader That Is Right For Your Business
If you are starting out in the plumbing trade and purchasing a threader for the first time, or it has been a...
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Plumber Industry News: October 2018
Bradford White and Ellen Rohr launch video development seriesBradford White and Ellen Rohr have partered together on the new Ellen’s Corner video development...
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The Art of Writing a Job Description
Finding the words to describe a job isn’t easy. While there’s no way to include every little detail, it’s important to convey...
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Improve Your Customer Communication Skills
Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating...
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Marketing Efforts Are Worthless Without the Backing of Strong Customer Service
With Google Ads, Facebook Ads, Google Local Services, and the myriad marketing avenues and options out there, it’s easy to get caught...
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Invoicing for Success
Did you know the average small business waits 21 days to get an invoice paid? Or that the average small business has...
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Don’t Take Customer Trust For Granted
Chris Gonzales operates a bluefrog Plumbing + Drain franchise in Portage, Indiana. Recently he found himself at the home of Jerry Davich...
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9 Tips for Cutting Costs
The best get-rich-quick schemes drop the last of those three words. If you want to add to your bottom line, don’t go...
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The Pricing Conundrum: How to Balance Customer Satisfaction and Profitability
One of the biggest challenges contractors face is correctly pricing services. Naturally, you want to price competitively, so that you don’t lose...
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Don’t Be a Business Owner Who Wastes Employees’ Time
You've heard the phrase, “time is money.” For plumbers, that is often true in a very literal way. We can only serve...
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Industry Group Opposes New Tariffs
Plumbing Manufacturers International (PMI) this week expressed disappointment on behalf of its members with the decision by the Trump administration and the...

















