Entries Tagged Customer Review

It used to be that the only advertising methods for plumbing businesses were local newspaper slots, radio commercials, or, if you had...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

As a plumber, you probably don’t spend your extra time thinking about marketing. While you don’t need to be an expert plumber...

The fancy marketing jargon is “reputation management,” but most plumbers say it like a four-letter word: reviews.If this topic makes you stick...

We all have those busy times of year when your schedule is jampacked and you can barely keep your head on straight....

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor. Our customer...

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be —...

There’s no question that online customer reviews should be an essential part of any plumber's marketing efforts. In fact, experts say that...

Look back at the last time you needed a new service provider, whether it was a new barber, landscaper or handyman. Did...

Lane Post, Pacific Drain & Plumbing founder and president, had been working in conjunction with local plumbing contractors for years when he...

You can’t help but smile when people tell you how much they appreciate your business’ services. By the same token, it’s rough...

With Google Ads, Facebook Ads, Google Local Services, and the myriad marketing avenues and options out there, it’s easy to get caught...

Trust is an invaluable commodity for any business owner. You likely won’t have any customers if people don’t trust you to follow...

"The worst customer service experience ever! The plumber arrived an hour late for the appointment and was surly. Stay away!!!” “If you are...