Lane Post, Pacific Drain & Plumbing founder and president, had been working in conjunction with local plumbing contractors for years when he and his staff realized the situation was more than lopsided.
In 1975, Post established his drain cleaning business, taking care of residential and small commercial clients. When there was a need for a plumber, he referred the customer to a network of plumbing contractors. In return, those professionals sent their drain work to Pacific Drain & Plumbing. Too often, the business exchange generated a 4-to-1 or greater referral rate with Post’s company on the short side. The management team
