Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story.

Along with diversified services and technology investments, keeping customers in the loop spurs rapid growth for Tacoma plumber

This convenient app dramatically boosts contractors’ internet presence by enabling customers to post on-the-spot service reviews

Learn how to choose the best review site, how to deal with negative feedback and how to turn current customers into brand ambassadors

Addition of plumbing and underground utility services spurs big growth for California drain cleaning company.

Bad online reviews — justified or not — are inevitable, but you have a lot of control over how things play out from there

Don’t get so caught up in the return on investment of your marketing dollars that you neglect what truly draws customers to your business

Think about these five factors when it comes to building a website that conveys a trustworthy image to potential customers

Have a few unhappy customers made it their business to burn you through website or social media complaints? Here’s how you can turn around your online reputation.

You may already be diligently monitoring online reviews customers write about your company, but have you ever thought about doing the same for your competitors? There could be something there to learn as well.