A March 2017 call to clear a clogged sewer line appeared at first to be fairly standard for R.I.C. Plumbing of Lockport,...
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Don’t Fall Into the Cost-Cutting Trap
When we meet, there is nothing us tradespeople talk about more than second-rate plumbing firms who undercut the prices on their services....
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Improve Your Customer Communication Skills
Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating...
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Don’t Be a Business Owner Who Wastes Employees’ Time
You've heard the phrase, “time is money.” For plumbers, that is often true in a very literal way. We can only serve...
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Former Ambulance Converted to Valuable Plumbing Tool
As a plumber and drain cleaner in rural north-central Iowa, Kent Morton — the owner of Mort’s Water Co. — tries to...
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10 Common Responses You Should Never Utter to Employees
We all overuse certain words and phrases. Myself definitely included: I’m guilty of ending sentences with “... so ...” when I’m not...
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Backflow Basics: Fire Systems and Repair Tips
In the final article of this four-part series about backflow prevention devices, I’ll look at fire systems, causes of failure and basic...
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Backflow Basics: Testing and Installation
In this series, we have covered why you need backflow prevention devices and what types there are. It’s time to go over...
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Museum Provides Glimpse Into Plumbing’s History
A lot has changed in the plumbing trade over the years. A great place to see that evolution is located just outside...
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Backflow Basics: An Overview of Different Backflow Prevention Devices
In the first article of this four-part series, I covered common questions about why backflow prevention devices are necessary. Here I’ll cover...
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Backflow Basics: Why Should You and Your Customers Care About Backflow Prevention Devices?
In this extended series regarding backflow prevention devices, basic information will be given for those who are new to the backflow industry....
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Contractor Lists Her Must-Have Tools
Over the course of eight years running her own business and aided by advice from colleagues, Linda Hudek has developed an array...
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How to Ensure a Smooth Transition For the Sale of Your Business
The road map for selling a small business can be tricky to follow. And reaching your next destination — whether it’s a...
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Diversify Your Services: Tips for Jetter Operation
Water jetters can open up lucrative new markets and dramatically improve profitability for savvy, expansion-minded plumbers. But if used incorrectly, these expensive...














