Business/Marketing/Sales

In the trades, it’s easy for a quiet divide to form. Owners are thinking about payroll, insurance, scheduling, customer retention, equipment costs, and...

I have now worked in the wastewater industry for 37 years. One might think of retiring after 37 years. One’s wife might...

Once you’ve grown past five employees, winging it stops working. You cannot keep eyes on everything yourself, and you cannot personally train...

In many trades, when someone with years of experience buys a business of their own, you often hear them say that while...

Finding good employees is difficult. Keeping them on board is no picnic, either. But at Hoover Electric, Plumbing, Heating & Cooling in Troy,...

In today's competitive business landscape, achieving operational efficiency and maximizing profitability is crucial for long-term success. To optimize resource allocation, control costs, and...

When most people think about work, “fun” probably isn’t the first word that comes to mind. Deadlines, meetings and spreadsheets? Sure. But...

There’s a common refrain employees hear these days: “AI isn’t coming for your job. It’s the person who understands AI who will...

At Cornel’s Plumbing, Heating & Air in Portland, Oregon, culture is always top of mind, according to Westie Magnuson. Magnuson’s official job title...

Most leaders don’t ignore change because they don’t care. They ignore it because, in the moment, it doesn’t feel urgent. When the...

No business owner wakes up excited to raise prices. For many, it feels uncomfortable, risky, and even a little personal. You worry...

John Bottala, Western Rooter & Plumbing CEO, says he is not happy about the price gouging and overinflated quotes he’s been seeing...

You’ve secured the job. Your crew is ready. Yet, before any work is done, the prospective client Googles your firm. They find a negative review:...

If you’re running a plumbing company, you may feel like you have a love-hate relationship with Google. One week your business is...

Walk into any plumbing shop across the country and ask the boss what keeps them up at night. Chances are, you’ll hear...

Ever had that moment when a project or task seemed crystal clear during a meeting, only to find out weeks later that...

Most of us have been there. A deadline whooshes by, a teammate consistently shows up late, or someone just isn’t pulling their...