Building a company that prides itself on earning a customer’s loyalty for life and continuing to do so after two decades in business can be tough to do.
California-based Four Star Plumbing has been accomplishing that goal since owner Robert Frank started the company in 1994. Even through growth, the company hasn’t swayed away from its core goal of earning loyalty.
“It’s been painstaking for sure,” says Kelli Frank, Robert’s wife and vice president of the company. “A lot of trial and errors, a lot of costly mistakes, a lot of blood, sweat and tears.”
Over the last 25 years Robert
