Plumbers are often in the business of delivering bad — and expensive — news to homeowners. These conversations can be difficult for even the most experienced technician.
Without building trust first, the customer’s lack of confidence will soon be your lack of revenue. Residential service customers are expensive to obtain. On top of that, they tend to lack loyalty.
Before the end of your first appointment, the homeowner will have labeled you a charlatan or a savior. They will have already decided if you’ll ever step on their property ever again. In spite of these headaches, residential service can be extremely
