Quickly building a bond with customers is just as important as being a technically proficient plumber. To achieve this — and boost revenue in the process — plumbing sales trainer and consultant Charlie Greer of HVAC Profit Boosters in Fort Myers, Florida, suggests adopting a simple, but effective sales tool: a courtesy inspection.By merely walking through a home for roughly 10 minutes or so and making a few simple repairs for free, plumbers build a level of trust that makes customers more comfortable about saying yes to fixing problems revealed by the inspection, says Greer, a former plumber for 15
