Years before I got there, when the book production plant was relatively small, a line employee made a mistake that cost the company tens of thousands of dollars. In response, the owner decided a supervisor would have to sign off on product quality before every job.
This reaction was understandable, and it worked when the facility had one production line that ran a job or two a day. But it didn’t work when there were five production lines that ran dozens of jobs per shift — and often sat idle waiting for supervisory approval. It was a process that wasn’t scalable.Unscalable
