Soft Skills: Calling a Customer with a Clogged Drain

Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency

When calling a customer who has a main drain backup, you should avoid asking them how they are doing, even though this is a habit that we all fall into.

They will either respond with, “I’ve been better” or “How do you think I’m doing? My house is flooded with waste.”...

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