Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency

Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you

Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

It’s not only for lifestyle influencers. Whether the objective is customer engagement or employee recruitment, some contractors have found Instagram to be a valuable tool.

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.