How to Set and Manage Goals for Your Plumbing Business

Having reachable benchmarks will help you and your crews manage those goals that are being set.

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In case you haven’t been paying attention — 2019 has started. If the end of 2018 flew by in a whirl of drain cleaning, gifts and glitter, you aren’t alone. Heavy workloads and holiday chaos don’t leave plumbers much time for end-of-year planning. 

Maybe 2018 was a disappointment, or maybe it was a record-breaking year. Either way, your chance to change the outcome of last year has passed. 

It’s the first quarter of a new year. That means we get a fresh start. Don’t let another year get away from you. If you haven’t set 2019 goals for your plumbing company yet, it’s not too late. Consider these dos and don’ts to improve your chances of an excellent year ahead.

Do: Remember Quantifying Leads to Quality

Beware of vague words like “more” and “less.” How much more? How much less?

A good goal has a measurable outcome. You’ll never reach your goal if you ask for “more” because there is always “more.” Clarify your goals by deciding the degree of change you’d like to see. 

Example: Instead of “make more money,” say “increase revenue by 20 percent.”

Do: Have a Strategy

The difference between a dream and a goal is a plan. It’s OK to believe in big ideas. If you want to double the size of your business this year, you can. No goal is too big if you have a strategy.

“Strategy” is a fancy word for “how the heck will you accomplish that?” It’s the plan that will get you across the finish line.

Here is a hint: You achieve goals by changing behavior. That’s true whether you are trying to lose 20 pounds or increase your revenue by 20 percent.  

Maybe your marketing behaviors need to change. Maybe your billing, hiring or purchasing behaviors need to change. Maybe a combination of things needs to change. Identify those things when you are setting your goals.

Don’t freak out if you don’t have all the answers or if you aren’t sure if something will work. Stephen Covey, business coach, is famous for this example: An airplane is off course 90 percent of the time it is in the air. Sure, it knows precisely the coordinates it is headed, the time it will land and how to get there. 

However, real-life conditions force pilots to adjust constantly. Real life has turbulence. Imperfect conditions that force you to correct course as you go.

Don’t: Spread Yourself Too Thin

Sometimes we are impatient for change. There may be a lot you’d like to see improve, start or stop in your company. Chances are, you want it now.

There is no right or wrong to how many goals you should set. Consider though, that the bigger the goals, the more behavior change it will require. Ask if you are putting too much pressure for change on yourself or your employees. If your goals aren’t realistic or require too much change at once, everyone is going to be stressed and overwhelmed. One big goal may make more of an impact on your organization than a dozen small goals. 

Don’t: Try to Do It Alone

Goal setting should come from the top of the organization. However, getting your team on board will make achieving goals a lot easier. Staff buy-in starts with helping them understand why you’ve set a specific course.

“We want to increase revenue this year” isn’t very motivating for employees. However, “we want to increase revenue this year so we can increase benefits” is very motivating. Not every company goal is going to have a direct benefit for the employee, but don’t be afraid to share your reasons. Inspire your team with your vision for the future.

Once you have everyone in the company on board, it is wise to include them in the strategy.

Do: Create an Accountability Plan

Have you ever heard the phrase “what gets measured gets managed”? We already talked about the importance of data-driven goals. Now that we have something to measure, we can manage it. 

We also know that you will likely need to course correct throughout the year. Regular check-ins and benchmarking can help you know when changes are due. That way you don’t get to February 2020 and wonder what happened. 

Accountability can be as simple as a calendar event reminding you to check your accounting report. It might mean meetings with managers or a call with an accountability partner. How often you check in on your goal progress depends on the situation. Monthly is a recommended place to start.

Whatever you do, don’t give up on your goals. Progress may not look like a straight line. Your strategy may need adjusting.


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