Business/Marketing/Sales

With the disruption that the coronavirus pandemic has caused in our lives, for most people it’s not business as usual. Many nonessential...

The ongoing inspection and maintenance of drains, septic systems, grease traps and plumbing fixtures can provide contractors with a worthwhile supplemental income. Preventive...

The coronavirus pandemic has created a challenging climate for small businesses. Financial concerns are butting up against public health interests. With that challenge...

Life as a business owner can be tough and lonely. It’s easy to lose track of your goals and squander potential, whether...

Years ago, I got fired over problems that arose regarding an employee’s raise. So I may care a little more about what...

No one enjoys conflict and confrontation. We all want to be liked and accepted, and very few of us enjoy hurting people’s...

For a myriad reasons, many small-business owners don’t hold regular staff meetings. Furthermore, most who do don’t get the most they could...

Connecting with customers is more than just communication. Connecting is a strategic effort to create relationships beyond the initial transaction. It involves...

Synchrony Transact is the new online platform that provides an end–to–end financing solution on your digital devices — from consumer credit application...

If you’re like a lot of business owners, when you first started your company, you said yes to just about every job....

For some plumbers, upselling is a dirty word that evokes images of overzealous contractors forcing unneeded products on unwary customers. Or of...

High-performing employees are often the most valuable assets in a company. Customers, products, technology, inventory and many other assets come and go....

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

Have you ever started to read a much-hyped book with great enthusiasm and anticipation, only to stop after a few chapters because...

One of your employees is acting weird. Typically personable and engaged, this guy suddenly seems distant and distracted. As the odd behavior adds...

Business valuations are an important tool for owners of privately held companies. For example, if you are doing sophisticated tax planning, buying...

One of the most recent implications of the Tax Cuts and Jobs Act is the complete overhaul of the W-4 form. With...