After I graduated college, I got an entry-level job at a manufacturing plant. I lifted and carried heavy things all day. Even...
Business/Marketing/Sales
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Editorial
Essential Tips to Follow to Generate Leads
As a plumber, you probably don’t spend your extra time thinking about marketing. While you don’t need to be an expert plumber...
Online Exclusives
How Learning to Say 'No' Can Grow Your Bottom Line
Business owners typically take a lot of pride in their independence, their autonomy and their ability to get things done — and...
Online Exclusives
Finding a Niche in Municipal Work
For plumbing contractors who venture outside the arena of residential service and have a range of diverse offerings, municipal contracts present a...
Online Exclusives
Stay Updated on the Rules of Overtime
Employers may not like to pay overtime, but not abiding by state and federal rules can land them in hot water. It...
Online Exclusives
Handling Employee Relations During a Pandemic
For more than half a year, we’ve been living with the tension of this pandemic. It’s wearing on all of us.
Living under...
Online Exclusives
Protecting Your Brand With Trademark, Patent and Copyright Law
Your company’s trademark is its brand name. You’ve worked hard to establish your brand, so how can you protect it from infringement?
Gary...
Online Exclusives
Marketing Your Plumbing Business in Times of Uncertainty
No matter what your plans were for your business at the start of 2020, none of us could have guessed what this...
Online Exclusives
How to Manage Employees Who Don’t Get Along
Most of us have people who just rub us the wrong way. It’s part of human nature. You’re not going to like...
Online Exclusives
Why Good Employees Leave and What to do About it
The impact felt when an employee leaves is exacerbated when labor markets are tight. Leaders at all levels in a company need...
Online Exclusives
How to Handle Toxic Employees
Even the best places to work can suffer from the occasional corrosive effects generated by drama queens, whiners, gossipers and bullies.
But all...
Editorial
Online Reviews Shouldn’t Be a Second Thought for Business Owners
The fancy marketing jargon is “reputation management,” but most plumbers say it like a four-letter word: reviews.If this topic makes you stick...
Editorial
5 Steps to Battle Burnout for Your Busy Crew
The team is exhausted. They’re burned out, and I am too. I don’t know if we can recover. We’ve been working at...
Editorial
Uniforms, Wraps Bring Company New Life
Some plumbers may scoff at the idea that a marketing makeover could dramatically amp up their service calls and revenue. Sunshine Ray,...
Online Exclusives
How to Effectively Use Facebook Advertising to Gain Customers
Depending on how old you are, how tech savvy you are, and how much you enjoy arguing politics, your opinion of Facebook...
Online Exclusives
Make Flat-Rate Pricing Work for Your Business
Switching your plumbing business from a time-and-materials rate structure to flat-rate pricing is a big jump that will ultimately affect your bottom...
Online Exclusives
How Leaders Can Improve Workplace Communication
There are many problems that can be solved through better communication. Teams that communicate well together tend to be more productive and find...







