Business/Marketing/Sales

After I graduated college, I got an entry-level job at a manufacturing plant. I lifted and carried heavy things all day. Even...

As a plumber, you probably don’t spend your extra time thinking about marketing. While you don’t need to be an expert plumber...

Business owners typically take a lot of pride in their independence, their autonomy and their ability to get things done — and...

For plumbing contractors who venture outside the arena of residential service and have a range of diverse offerings, municipal contracts present a...

Employers may not like to pay overtime, but not abiding by state and federal rules can land them in hot water. It...

For more than half a year, we’ve been living with the tension of this pandemic. It’s wearing on all of us. Living under...

Your company’s trademark is its brand name. You’ve worked hard to establish your brand, so how can you protect it from infringement? Gary...

No matter what your plans were for your business at the start of 2020, none of us could have guessed what this...

Most of us have people who just rub us the wrong way. It’s part of human nature. You’re not going to like...

The impact felt when an employee leaves is exacerbated when labor markets are tight. Leaders at all levels in a company need...

Even the best places to work can suffer from the occasional corrosive effects generated by drama queens, whiners, gossipers and bullies. But all...

The fancy marketing jargon is “reputation management,” but most plumbers say it like a four-letter word: reviews.If this topic makes you stick...

The team is exhausted. They’re burned out, and I am too. I don’t know if we can recover. We’ve been working at...

Some plumbers may scoff at the idea that a marketing makeover could dramatically amp up their service calls and revenue. Sunshine Ray,...

Depending on how old you are, how tech savvy you are, and how much you enjoy arguing politics, your opinion of Facebook...

Switching your plumbing business from a time-and-materials rate structure to flat-rate pricing is a big jump that will ultimately affect your bottom...

There are many problems that can be solved through better communication. Teams that communicate well together tend to be more productive and find...