Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside a team member. I open my ears and eyes, shut my mouth, and always learn something. Afterwards, we debrief and examine what went right and what could be improved.We require so much from our team members, operationally, technically. And they are required to meet sales goals, too. I believe that a nice, solidly skilled employee with a simple, friendly sales process is a gold mine of relationship building, problem solving and profits.Except when that employee is talking about
Service Agreements Don’t Always Serve
Customers want value, and if your service agreements are confusing, they’ll think you’re just trying to sell them something.
Jun 25, 2015
| by Ellen Rohr |
