I will never forget the looks on our daughters’ faces at the dinner table the night I announced we were starting a plumbing, heating and air conditioning business. They were shocked that I planned to quit a good paying job and make this change.It was probably good back then that my wife Deb and I did not realize that 90 percent of small businesses fail within 10 years. John Henry’s turns 20 years old this month. We have been fortunate.Every day provides interesting challenges and opportunities to improve. The biggest challenge was to understand who we should become as a company and
