Employees who only put in the bare minimum effort, fulfilling their job requirements without going above and beyond, can create problems, such as not always meeting the high expectations of customers

Bringing on a coach can help your crew members learn vital skills beyond the technical aspects of plumbing

Connecting employees to opportunities and roles that fit their strengths makes your company more productive

Pat Grogan relies on a couple of key ‘partners’ to run his company more efficiently and profitably

Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you

While sharing difficult news with an employee never gets easy, there are a few guidelines that can help make the process run smoother

Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects