COVID-19 – Preparing for the New Normal

This content is a part of our ongoing Virtual Training series. You can view more training content here: Virtual Training.

Don't be paralyzed by COVID-19; instead, be motivated. Use the time assets you have now to create a more stable future. Start perfecting your standard operating procedures. We will discuss in detail five standard procedures plumbers, drain cleaners and relining professionals should have in their SOP toolboxes. Attendees will learn current best practices that will help them now and into the future as COVID-19 becomes just a bad memory. At the end of the presentation, we will be sure to take time for questions. I'm passionate about this topic, and I'm grateful to share it with Plumber's readers.

As the founding senior vice president of Zip Solutions, Russ Duker realized that plumbing and other service companies needed a way to empower technicians to grow sales without being smooth salesmen. The answer was field service management software, Zip Solutions. With a quickly evolving economy, Duker is passionate about helping business owners and managers grow their revenues and discover greater peace of mind, and he often worries that plumbing companies that don't adopt modern solutions will cease to function. Duker knows firsthand that businesses with inefficient processes tend to own their owners. With four decades of experience in the field service industry, including three decades as an owner and manager of multiple companies, Duker is determined to help plumbing, HVAC, electrical and other service businesses thrive today and into the future.

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