A professional is an expert in his field and someone with knowledge, expertise, and the right skill sets to undertake and complete a job. But “professional” also alludes to the character of a person. That is, a true professional is one who respects his work and the person for whom he’s working, which he demonstrates by being trustworthy, dependable and candid.Jay DeFrates would seem to fully qualify as a professional. The owner of Jay’s Plumbing & Sewer in a western Chicago suburb can fix a leak with the best of them, sure. But he has instilled in his crew the
