Having to break bad news to a customer is bound to happen to each and every plumber. Whether you have to tell the customer the repair is going to cost more, take longer, or whatever the case, it’s something that must be handled delicately.
It can be tough telling a customer that it’s going to cost a lot more than anticipated and then trying to explain why the cost is where it’s at.
I was in that situation a few months ago with the church I belong to. We learned that we might have a plumbing problem at the church and
