Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect!

Modern world has taken away some of the best leadership qualities, and it’s time to find those again and get them back

Learning from and networking with fellow plumbers has never been easier than it is in today’s internet age

This time of year is enjoyable in many ways, but it can also bring added personal stressors that affect both you and your employees

Knowledge blindness could be hurting your team and business

In the plumbing industry, it’s easy for home life to bleed into the workplace and vice versa. Here are a couple examples of how contractors handle working alongside family members.

Without arguing, how do you convince someone to do the right thing?

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations