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The staff of Benjamin Franklin, The Punctual Plumber, of Northfield, Minnesota, gather in front of their office location with signage. They are (from left) Tom Olsen, master plumber; Jesse Pick, warehouse manager; Katie Kes-Pick, customer service rep; Gary Kes, master plumber and co-owner; Pauline Kes, co-owner/office manager; Caleb Stockdale, plumber apprentice; and Jesse LeBoeuf, water treatment specialist. (Photography by Brad Stauffer)
Selecting the best spot to open a plumbing operation requires careful consideration. Gary Kes, owner of Benjamin Franklin, The Punctual Plumber, in Northfield, Minnesota, has changed locations several times over his 30-year career. Kes founded Kes Equipment in 1985, working from a single van to provide water treatment services to dairy farmers. Fast-forward to 2007 when he became a Benjamin Franklin franchisee and residential plumber. From one van, he upgraded to a truck, then to a building across the street from his home. About 10 years into the business, he purchased a meat market in a commercial district of Northfield and
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