Experience and Efficient Equipment Solve Chronic Stoppage Issue

It pays to invest in equipment that solves a problem other plumbers couldn’t handle

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Experience and Efficient Equipment Solve Chronic Stoppage Issue

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Southwest Medical Center in Lawton, Oklahoma, faced a serious problem. One of the facility’s kitchens experienced almost daily drain line stoppages. And the situation menaced operations and sanitation. Worse, a parade of plumbers couldn’t fix the chronic problem.

That’s when Linn’s Plumbing LLC of Chandler, Oklahoma, rode to the rescue.

With a statewide reputation for superior service and outstanding professionalism, owner Larry Linn gathered his most trusted drain cleaning tools from General Pipe Cleaners to fix the issue.

Using one of his two Gen-Eye video inspection systems, he first had to pinpoint the problem. “It was a busted cast-iron line, and we could clearly see all the metal parts causing clogs,” he recalls. “In snaking the pipe, six of our competitors just moved debris around, never fixing the underlying mess.”

Then Linn swiftly cleared the line with a Speedrooter 92.

“The construction supervisor was amazed at how quickly and cleanly we got that drain flowing.”

Quick problem spotting

But that didn’t solve the real problem. So Linn burned a DVD detailing the collapsed line with his built-in Gen-Eye DVD recorder. And that convinced Southwest Medical to replace — not just repair — the kitchen drain line.

“Best of all, thanks to our experience and efficient equipment, we offered a bid that was substantially lower than any of our competitors’ — about half, in one case,” he says. “And when we got the job, we kept the line open until actual line-replacement work began.”

General offers a range of Gen-Eye packages, giving plumbing and drain cleaning professionals everything necessary to troubleshoot 2-inch through 10-inch lines. The self-leveling color camera automatically keeps pictures right side up, letting professionals and customers clearly follow the action as the camera glides through lines. While the Gel-Rod pushrod protects the wiring from damage if the rod gets cut or abraded.

Drain cleaning power

Linn truly trusts Speedrooter performance. With plenty of raw power for long, tough jobs, the field-proven Speedrooter blends rugged reliability with optimal control and ease of use.

“We have six for our four crews. We bought the first one in 1983,” he says. “That machine made me a ‘General man’ ever since.”

The current version, Speedrooter 92, can really take a beating. The durable design features a braced frame at key stress points, a drum supported front and rear for longer bearing wear, and tough Flexicore cable.

“It’s very strong, and plows through all kinds of stoppages,” Linn says. “I’ve never lost anything in a line from cable breakage.”

In fact, in clearing the hospital drain, Linn’s Speedrooter actually retrieved a broken cable with a cutter head left there by a competitor. “Needless to say, that made blockages even worse.”

Linn also likes the Speedrooter’s closed-drum design. “We maintain drain lines for lots of medical and dental facilities,” he says. “So cleanliness is critical to our customers — and to our professional reputation. We can’t permit wastewater splatters and smears.”

Easy equipment operation matters, too. “It’s great for one-man use. The Speedrooter is extremely versatile and reliable.”

Permanent solution

Linn pulls no punches when defending his professional perspective. “We stand behind our work, and demand the same from the tools we use.”

His customers throughout Oklahoma appreciate that. That’s why Linn’s General arsenal also includes several Mini-Rooter and hand-held Power-Vee cable drain cleaners. They’re excellent for small jobs and tight, awkward spots, like sinks, showers and laundries.

“Mini-Rooter also works great on roofs,” he says. “I can’t even guess how many lines we’ve done on roofs. We’ve even wrestled a Speedrooter to the tops of large commercial buildings.” Linn also keeps General hand-cranked augers on each truck and uses them a lot.

In the end, Linn utilized his whole General equipment arsenal to bring Southwest Medical Center’s kitchen drain job to swift, successful conclusion.

Linn’s Plumbing promised job completion in five days. But they beat their own schedule.

“We started on Tuesday, worked round the clock, and they fired up the kitchen on Thursday,” Linn says. “Three days.”

That was three years ago. Linn’s Plumbing hasn’t returned to repair or maintain that kitchen drainline since. Problem permanently solved.

“That’s how we got the maintenance contract worth several thousand dollars a month from Southwest Medical. And a big chunk of the credit goes to our General equipment.”

To learn more about what General Pipe Cleaners can do for your business, contact the Drain Brains at 800-245-6200, or visit drainbrain.com.


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