Members of the BPI team (from left) are Linda Garcia (dispatcher), Jesus Hernandez (was present at the hotel job), Steve Morales, Robert Delashaw, Dionisio Raymond, Omar Pedraza (was present at the hotel job) and Juan Gonzalez (was present at the hotel job).
The 2 a.m. call came in from the manager of a large hotel, who reported sewage from a broken 6-inch main had spewed over the employee locker room. The booked 30-floor facility needed to either address the issue quickly or shut down.
“The panic in his voice was bad,” recalls...
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