Finding Leaks Produces Happier Customers

Leak-sensing system provides Colorado plumbing company with additional revenue and a competitive edge — and peace of mind for its customers.

Finding Leaks Produces Happier Customers

Ty McLain, technician at Carl Kelly Plumbing & Heating Services, installs a FloLogic leak-sensor system at a home near Telluride, Colorado. The FloLogic device features a solid-brass ball valve that’s installed where the main waterline enters a home or building. A key feature is the unit’s ability to automatically shut off the water supply when it senses a leak. It’s sensitive enough to detect leaks as small as 1 tablespoon of water per minute. (Photo courtesy of Carl Kelly)

Statistics show that plumbing leaks in American homes — whether catastrophic or tiny — waste trillions of gallons of water and cause billions of dollars in property damage annually. Similarly, many plumbing companies also suffer from leaks: Unrealized revenue that silently trickles...

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