Plumber Manages His Business in Real Time

Software tool helps Canadian company increase productivity and profitability.
Plumber Manages His Business in Real Time
Rodrigo Hernandez, financial manager for The Gentlemen Plumbers in Calgary, Alberta, Canada, uses ServiceTitan business-management software to dispatch technicians. The cloud-based service records when they were dispatched, the customer’s name and location, as well as which technicians produce the most revenue and what advertising campaigns generate the most bang for the buck. Photo by Mike Ridewood

At Action Auger in Calgary, Alberta, Canada, technicians depend on a variety of tools to work more efficiently. But on a macro level, owner Brham Trim (left) relies on a completely different kind of tool to run the company more productively and profitably: ServiceTitan...

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