Give Your Plumbing Team a Mission

Craft a mission and a vision to keep your employees working towards your main business goals

“Ellen, call me. My team wants to know why we are changing everything. Why we are moving to a new pricing plan. Why we are implementing a new way to pay. Why we are keeping score. I am afraid of an all-out rebellion. Help!"

I called him back. (Let’s call him Ken.) After he...

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