How a Plumbing Product Tester Helps Keep the Industry Strong

The quality control work of people like Reliance Worldwide Corporation’s Pat Moore ensures that products meet plumbers’ high standards out in the field

How a Plumbing Product Tester Helps Keep the Industry Strong

Pat Moore

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The plumbing industry is in the position of being an essential provider delivering potable water and maintaining sanitary health conditions, while also needing to grow and evolve to meet changes in the workforce. As the industry navigates those changes, particularly the well-known labor shortage, manufacturers that harness revolutionary technologies to design forward-thinking products help plumbers’ long-term success by allowing them to work smarter.

Behind the scenes of those plumbing technologies are people making sure products are reliable. Pat Moore, tester of temperature and pressure (T&P) relief valves and elements for the plumbing product manufacturer Reliance Worldwide Corporation (RWC), is one of them.

What Quality Control Looks Like

Moore has been with RWC for more than 20 years and works in the company's manufacturing facility. She quality checks plumbing products each day for repairs, repipes and new construction jobs, ensuring pros are ready for any job.

RWC owns the entire manufacturing processes for its push-to-connect plumbing solutions, from raw materials to the assembly process. This allows the company to have complete control over product quality, ensuring any adjustments are made quickly, everything is built correctly, and plumbers can rely on the final product for years.

The caliber of quality assurance Moore provides requires intense attention to detail. She tests six plumbing valves from multiple lines every hour. She also tests all the elements from the wax machines and tester machines, makes all the labels for the various product lines built in the facility, and checks powder coating while also checking the first pieces from the other lines.

“The most challenging part of my role is making sure the products we build not only meet our standards but also meet and exceed our customers’ standards and expectations,” Moore says.

Her job is a crucial step in assembly quality control. In the manufacturing facility, cameras and measurement sensors on machinery are the first line of defense, working as automated eyes trained to detect certain flaws in production. They’ll reject a product when an error is found. At the end of the line, team members like Moore manually inspect anything the camera might not have seen, such as surface finishes and cracks. These two processes work together to manage both human and automated errors.

“My job is important to me because my test could mean a life if a valve or element fails out in the field,” Moore says.

Past and Future

In her two decades with RWC, Moore has seen the industry change in many ways, but one in particular stands out.

“Manufacturing has gone from simple T&P valves for suppliers to use in their end product, to producing everything needed to completely plumb a house, to leak detection technology,” Moore says. RWC’s different brands provide that end-to-end solution for pros with everything from push-to-connect fittings and pipe supports to valves and leak detection devices. 

In the future, Moore says she hopes to see more steady growth in plumbing, more innovative products and enough people to get the job done as quickly as the industry demands. In the meantime, she’ll be doing her part to ensure the industry runs smoothly.

About Reliance Worldwide Corporation

RWC is a manufacturer of water control systems and plumbing solutions for residential, commercial and industrial applications. The RWC portfolio includes industry-leading brands: SharkBite push-to-connect plumbing solutions; HoldRite engineered plumbing and mechanical solutions; Cash Acme control valves; John Guest fittings and fluid dispense products and StreamLabs smart water technologies.


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