Business/Marketing/Sales

At Keith McDonald Plumbing these days, there’s a new business partner that does job scheduling and dispatching, virtually eliminates paperwork, generates invoices...

Equipment theft is everywhere, and if your business hasn’t been a victim yet, there's still a strong likelihood it could be. Nearly 1,000...

The world rapidly adopted virtual meetings, but many small business leaders struggle while attempting to translate the in-person experience to an online...

During seasons of economic uncertainty, business owners must sometimes make difficult decisions about their workforce. In some cases, this might mean putting...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Developing marketing strategies on a regular basis is just part of the job for a business owner. And if you’ve done something great...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

Workers’ compensation provides an important safety net for employees and business owners alike. In a nutshell, a good workers’ comp policy ensures...

Several years after getting his plumbing license, Bill decided it was time to open his own company. Bill considered himself an above...

Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of...

Do your employees feel like they matter? In other words, do they feel valued by and connected to their managers and coworkers,...

Even on Day 1 of a new business, it’s important to start planning for the future. “You need some sort of backup plan...

When Joe Fuentes entered the plumbing trade in his early 20s, he did so as an oldest child and a single parent....

When you think about your competition, you probably think about the business down the road that has outbid you a time or...

Husband-and-wife business teams are not rare. Many are successful. Adam and Lori Faren are among the success stories. Adam Faren is a journeyman...

Years before I got there, when the book production plant was relatively small, a line employee made a mistake that cost the...

As a bowling coach I find myself looking at statistics all the time. Looking over what my team just did over the...