There is no doubt that using automation in a home-services company can be a game changer for the office staff, the customer,...
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Displaying results 273-289 of 1246
Online Exclusives
The Dos and Don’ts of Documenting Employee Behavior
One of the most important aspects of managing employees is keeping careful records of their workplace performance, specifically documenting any behavioral issues...
Online Exclusives
Contractor Reaps Rewards of Eye-Catching Branding
John Snyder credits his wife Megan with coming up with the unusual color scheme in the branding of John Snyder Plumbing &...
Editorial
Are You a Micromanager? Look for the Signs and Make Changes Fast!
He gives me a project and tells me to do it my way. I only wish he meant it. My way doesn’t...
Editorial
Building a Company Starts With Strong Customer Communication Skills
What is your biggest pet peeve? Mine is when I don’t get callbacks in a timely manner from a service company.There is...
Online Exclusives
6 Ways to Show Customer Appreciation During the Holidays
Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...
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Make Sure You’re Not Wasting Your Business Marketing Dollars
There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...
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Going Above and Beyond Creates Customers For Life
Diego Lujan, owner of Alphalete Plumbing & Heat, strives to provide every solution to his customers in and around Colorado Springs, Colorado.
Just...
Online Exclusives
Diving Into Social Media Advertising
It’s baffling to think that Facebook was once just a social networking site for Harvard University students. As of 2021, it boasted...
Online Exclusives
Corporate Tax Analysis is Helpful in a Challenging Economy
Corporate taxes take a big bite out of small businesses. With today’s high inflation rates and the threat of an economic recession,...
Editorial
5 Ways Texting Boosts Revenue for Your Plumbing Business
Plumbers like you are busy hurrying from inspections to repair jobs and all the other to-do’s that dominate your schedule. There’s a...
Online Exclusives
Making Images and Video More Valuable in Online Search Results
You’ve done it. You started your own business, you have a website built, and now you’re ready to start taking on more...
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Creating a Culture of Accountability
Few people will question the importance of accountability in the workplace. Establishing it, however, is an entirely different matter.
But Scott Robley suggests...
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A Look at the Quiet Quitting Phenomenon
If you have your finger on the pulse of the American workplace, you’ve probably heard the phrase “quiet quitting.”
To call it a...
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Executive Coaching Creates Leaders in Your Plumbing Business
Executive leadership coaching has gained popularity in the past few decades, and many people wonder exactly what it is and if it’s...
Editorial
Different Ways You Can Promote Employee Engagement
“They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and to our customers. We’re in trouble.”“To...
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Tapping Into the Power of Your Crew’s Potential
When I needed someone to head the new crew, I immediately thought of you, Tom. You learn quickly, you work hard, and you’re...


