Take a look at the advertising circulars that come with your Sunday newspaper and it’s not hard to find yourself asking this...
Business/Marketing/Sales
Displaying results 902-918 of 1246
Online Exclusives
Will 2017 Be the Year You Become An Entrepreneur?
The idea of launching a business and becoming your own boss has always been an integral part of the American Dream.But many...
Online Exclusives
Do You Have a Fall Plumbing Checklist?
Leaves have been falling, the air is cool and crisp, and we recently “fell back” on that extra hour of sleep. But now...
Online Exclusives
Trust, Communication Help Drain Cleaners Handle Emotional Customers
How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that...
Online Exclusives
Real Talk: Contractors Discuss Employee Performance Reviews
Although the process may differ, contractors agree that annual performance reviews can be the biggest key to unlocking an employee’s potential.Since purchasing...
Blogs
Sell the Problem You Solve, Not the Product
Many times, customers want to sell lateral lining by advertising and showing that they have the best widget to get the liner...
Online Exclusives
Restoring Customer Faith Is No Easy Task
You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true...
Editorial
What Should You Do if Your Email’s Been Hacked?
A few weeks ago, I received a frantic email from a friend who works for a real estate company. I had seen...
Online Exclusives
What Do You Do When Customers Question the Cost of Service?
Property managers and real estate investors can mean steady, reliable work for plumbers. If you are willing to provide terms, these groups...
Online Exclusives
Adding Remote Payment to Your Business
As you can probably attest from personal experience, most people don’t have a lot of cash on hand these days. Rather than...
Online Exclusives
Do You Charge by the Job, or by the Hour?
Want to see a fight among plumbers? Start a rhetorical cage match that pits flat-rate billing against charging by the hour.Some...
Online Exclusives
Branding Your Company — Without Big Money
If you’ve ever taken a marketing class or attended a marketing seminar, the speakers always talk about branding. They say: “You have...
Online Exclusives
5 Recruiting and Training Strategies For Your Plumbing Business
If you want to grow your plumbing business, you need to recruit and train a team. But you can’t just hire anyone....
Online Exclusives
What Should You Do When a Trench Gives Way?
Let’s assume your plumbing company has an excellent safety program. You’ve been trained and designated as the competent person on project excavation sites....
Online Exclusives
Maintenance Contracts Can Provide Great Returns
Often, people think of hiring a plumber only in reaction to emergencies. However, as we know, proper maintenance can prolong the life...
Online Exclusives
Should You Mix Plumbing and Politics?
The presidential election is coming up and we’ve been bombarded with advertisements either praising or lambasting the candidates for many months. As politics...
Editorial
Worked Up? Work It Out!
Being in the plumbing business means dealing with customers, employees and lots of other people. Unfortunately, dealing with people can create conflict....









