Business/Marketing/Sales

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

Establishing a detailed operating agreement ahead of time is one of the things to look at when you’re launching your business alongside a partner

As younger workers join your business, you may have to modernize the way you give feedback and offer pay raises

Here is some advice on how to choose a Customer Relationship Management software option that best aligns with your business needs

To mark graduation season and a changing time for all the parents out there, here is some common child-rearing advice and how it applies to another form of parenthood — being a business owner

Fair or not, customers apply different expectations for the kind of service they’ll receive from a business based solely on its size. No matter what size category you fall into, here’s how you can use those expectations to your advantage.

If a difficult supervisor is making your work life miserable, it’s time to learn how to ‘manage up’

There are many options to consider when it’s time for you to pick a spot to start or grow your company

Even if you’re years away from hanging up the wrench for good, financial experts say plumbers should frequently check on the status of their government retirement benefit and adjust plans accordingly

With the rise of high-tech materials, personalized marketing is easier than ever

Efficiency, pride and engineering practices can be improved upon by those in the plumbing industry

A longtime plumber who has been both employee and owner shares some insight into what it takes to get a plumbing business off to a successful start