Business/Marketing/Sales

When your name is on the trucks and on the door, you don’t want anyone – especially an employee – tarnishing your...

Your technicians work best when they are working together – not acting in self-interest but in a spirit of teamwork, communicating, collaborating and making...

Building a recognizable brand with a positive image is important. It’s often the difference between a new customer calling you or your...

One of the biggest challenges faced by plumbing and drain cleaning contractors such as The Waterworks in Columbus, Ohio, is a lack of...

Here’s an interesting factoid to chew on the next time your company loses a great employee: Contrary to popular belief, it’s usually...

You might call Tom McLaughlin a “longtimer” in the waste management industry. His involvement dates back 40 years, when the Jacksonville, Florida,...

Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside...

In sports, successful teams benefit from developing a deep bench — a core group of well-qualified backups who can keep a squad...

Have you ever been caught off guard with a tough question from a customer? Perhaps you stumbled through and muttered something incoherent....

Master plumber Tom O’Connor has seen some tough jobs during his more than five decades in the trade. But he consistently faces...

Leslie is the owner of a plumbing company, a business she inherited from her father. Back in the day, her father managed...

“Thanks so much! Great job! Send me your invoice and I’ll send you a check!”But when, exactly, will you get that check?...

Establishing individual goals and objectives for your plumbing staff can be stressful, especially if this is a new concept for your company....

In order to remain competitive, plumbing contractors typically operate and maintain a wide array of equipment that is subjected to daily use...

Ti Sutherland, owner of Sutherland Plumbing in metropolitan Portland, Oregon, doesn’t sweat the competition. Sure, Portland has a substantial population base of...

Many septic-pumping companies rely on the postal service to remind customers that their tank is due for a cleaning. Kurt Bohmer’s Professional...

When gas and diesel prices began to climb a few years back, your business probably faced a tough choice: raise prices to...