Business/Marketing/Sales

Easy-to-use business management software makes small company look like a big-shot outfit — and increases customers' satisfaction along the way.

The e-commerce behemoth has changed the business landscape, and copying a page or two from its playbook could give your company a boost.

Missouri contractor continues with septic and portable restroom operations after adding those in 2008 to keep the company going.

Here are the experiences of a few plumbing firms as they deal with the effects of one of the most devastating storms to ever hit the island

There are certain questions that come up time and again from clients, and handling them in the right way can build customer loyalty

Employees with the wrong information can cause a lot of problems if you don’t put an end to workplace gossip

What slow season? Say no to shutting down your marketing efforts this winter.

If you’re only managing your plumbing business, you are not getting the most out of your team

This year’s disastrous hurricane season serves as a good reminder of why it’s so important to plan for the worst

You can provide exemplary service to a customer, but that won’t translate into repeat business if they have a hard time recalling you the next time they need a plumber. To prevent that, you need to be strategic about your branding.

With the internet being a go-to resource for customers seeking out service companies, it’s vital that you know what is being said about you online

Here are tips on how you can get your company in the mindset of continuous improvement