Business/Marketing/Sales

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...

One of the most difficult challenges that small-business owners face today is finding, recruiting and retaining new talent, yet few have a...

For Paul Rockwell, plumbing and drain cleaning work have always been one and the same. He’s offered both services to customers the...

When John Baethke visited the doctor recently, he was greeted by a male nurse with a bunch of visible tattoos. And, Baethke...

Business-building advice. Networking. Financial tips. Take advantage of a great opportunity to learn how to make your business more profitable.Plan now to...

In the world of industrial cleaning and plumbing, everyone wants one thing: a way to boost efficiency and output that results in...

It’s one of the biggest paradoxes of entrepreneurship: The thing that should be so easy and so enticing — taking a little...

When Scott Spencer took over Jim Dandy Sewer & Plumbing in Seattle at the end of 2012, he found a company with...

Let’s put it all out there. Plumbers have to go through years of apprenticeships, training and testing to earn required licensing. Most...

Business is coming back slowly, but it’s still a challenge. And that may be “The New Normal” for some time to come.More...

When John Baethke’s grandfather started a business 65 years ago that would later become John Baethke & Son Plumbing in Chicago, he...

It’s a smartphone world. iPhones and Android mobile phones have been around for less than a decade, yet with every day that...

If your business isn’t using cellphones, it’s probably time to rethink that. Whether you view them as a technological blessing or a...

It’s not easy to think about insurance, but if you own a business, it’s too important to ignore. The right insurance and...

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

During the fast-paced summer months there often isn’t time to catch your breath. But what about the slow winter months when snow...

A recently conducted survey of fleet management executives across the United States by a GPS fleet and asset tracking firm identified the...