When seeking to draw repeat business, the most important factor isn’t necessarily the quality of the service you provide or even the...
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Do You Need to Invest in a Chip Card Terminal?
My 17-year-old son recently opened a checking account. He rolled his eyes and shook his head “no” when the bank teller asked...
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Plumber Product News: Jan. 16, 2017
Water Cannon Poly Drive cleaning machines
The Poly Drive twin-cylinder pressure washer from Water Cannon features a Honda GX 690 engine and industrial-duty...
Online Exclusives
Breaking Down Communication Barriers With Your Employees
If bees stayed in their hives every day, the miracle of cross-pollination — which creates the bounty of fruits and vegetables that...
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Strategies for Keeping the Best Employees
In addition to the national unemployment rate, the U.S. Department of Labor’s Bureau of Labor Statistics (BLS) calculates something each month called...
Online Exclusives
PMI and AWE Collaborate on Water Efficiency Study in Five States
Plumbing Manufacturers International (PMI) and the Alliance for Water Efficiency (AWE) have announced a joint partnership on a study to determine potential...
Online Exclusives
Don’t Miss Your 2017 Targets
The start of a new year is a time when business owners think about the goals, targets and objectives for the year to...
Online Exclusives
Annual Surveys Name Top Performing Nexstar Member Companies
Nexstar Network recently announced the results of its annual employee engagement and customer satisfaction surveys.Nearly 240 North American plumbing, heating, cooling and...
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Are You Your Most Toxic Employee?
In a nutshell, a toxic employee is a person who is not just difficult to manage or get along with but whose...
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Plumbers Practice Holiday Generosity
From Salvation Army red kettle campaigns to Christmas toy drives, there is no shortage of giving back this time of year. Plumbers...
Editorial
Kansas Plumber Evolves to Stay Prosperous as Industry Changes
When Archie Conduff founded his plumbing company 50 years ago, he knew he wanted to focus on new home construction. In 1966,...
Editorial
Family-Run Company Keeps Focus on Customers
Being a well driller in a state where there has been a drought for several years can be a tough task. While...
Online Exclusives
8 Payroll Tax Mistakes to Avoid
Maybe you’re weighing the pros and cons of hiring your first employee. Maybe you’ve had employees for years and have been handling...
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From PEX Piping to a ’55 Chevy Work Truck: The Top 10 Stories of 2016
Here’s a collection of the most-read stories on PlumberMag.com over the past year. If you missed any of these, now is your...
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Extensive Plumbing Repairs Help Longtime Summer Camp Return to Life
On the shores of Washington’s Case Inlet in the south Puget Sound, sits Camp Gallagher. Known for its spectacular natural surroundings and overnight...
Online Exclusives
The Trick to Getting Reviews From Customers
Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...
Editorial
Plumber Adds to Bottom Line with New Service Offering
After nearly 40 years of serving customers throughout San Diego County, Perry Plumbing Heating & Air has ventured into HVAC territory —...









