General

If you’ve spent any time at all on the job, you’ve seen plenty of unusual stuff and have had to address a...

At some point in your life, I am sure you have played the game of telephone. You tell a secret to a...

Most managers likely consider themselves good leaders. Successful ones typically are. But good leadership and good management are often two different things.People...

If you’re an HVAC contractor, online reputation management is something that you should be thinking about. Your business depends on good feedback...

Brent Watkins was born and raised in Baytown, Texas, a suburb just outside of Houston. So when Hurricane Harvey hit the area...

When installing water softeners, a Culligan dealer in San Antonio, Texas, oftentimes found homes that weren’t pre-plumbed. That meant bringing in a...

When master plumber Greg Schulte started Family Man Plumbing LLC in early 2012, he envisioned becoming more than a JAGWAV: Just a...

Dave Banghart likes to describe his plumbing company as a “small shop with a lot of versatility,” and he isn’t joking.Banghart, owner...

As the baby boomers (those born between 1946 and 1964) retire in droves and Generation X (born between 1965 and the late...

Using social media and a strong focus on customer relations, American Drain Works & Plumbing Company has seen its clientele base in...

It’s true that people do business with people, but that phrase doesn’t go far enough. People do business with people they like.Being...

When Hurricane Irma finally hit Florida on Sept. 10, it struck as a Category 3 storm instead of the Category 5 storm...

As Bob Oates explains his drain cleaning and plumbing firm’s integrated marketing campaign, it’s hard to determine what’s more impressive: the number...

Do your customers like you? What about your plumbers, are they likeable?Maybe you think likeability doesn’t matter. Maybe you believe in the...

Even as he was stuck at home on Aug. 28, Jim Michael, general manager of the Houston branch of Roto-Rooter, was anticipating...

Bill Rozga employs 30 people, including four master plumbers, three journeymen, two apprentices, and numerous support personnel. He knows that with the...

When Bill Rozga started his plumbing business 36 years ago, he didn’t realize how quickly his operation would grow.Rozga Plumbing & Heating...