You don’t ever want to be rude to clients, but sometimes they get a little more involved than you’d like while you’re...
General
Displaying results 749-765 of 1119
Editorial
Appearance Is the First Step in Keeping Customers
Who would you choose? A plumber coming to your door in ripped and dirty jeans, soiled T-shirt and muddy shoes? Or one...
Editorial
Arizona Plumber Uses Classic Cars to Get Attention
Hobbies and work don’t often intersect in the business world. But at Cliff’s Classic Care Plumbing, co-owner Cliff Lao combines a passion...
Editorial
Riding out the Storm
When Hurricane Matthew hit the East Coast of the U.S. in October 2016, Atomic Plumbing & Drain Cleaning knew it would likely...
Online Exclusives
Use an 'Undercover Interview' to Weed Out Undesirable Candidates
Interviews can provide great insight. But do you know what a potential new hire is really thinking? Sometimes you don’t. That’s why the undercover interview...
Online Exclusives
Leading When You’re Short on Technical Know-How
My background is in business — design, marketing, community relations, business development. They’re all important to running a business of any kind....
Online Exclusives
How to Improve Employee Morale — Without Pay Raises
It’s important that you have a happy workforce. A happy workforce means better retention, which means much less time and money spent...
Videos
New Float Switch Connection is a Game Changer
The new EZconnex Float Switch Connection System from SJE-Rhombus eliminates junction boxes inside the wet well where bad connections or water wicking down...
Online Exclusives
Shift Your Customer Service Mindset
If you found a treasure map that you knew for sure would lead to a pile of treasure, would you follow it?...
Editorial
All Clear Plumbing Becomes One-Stop Operation for Customers
All Clear Plumbing in Greenville, South Carolina, opened in 2012 with a goal of offering a full range of services focusing on...
Online Exclusives
California Plumber Finds Both Work-Life Balance and Business Growth
For years, Cary Hansen felt like he owned just a job while running his business, Hansen’s Plumbing & Mechanical in Ventura, California....
Online Exclusives
Medical Gas Pipe Installations Provide Niche for Kansas Plumbing Contractor
Kansas’ Superior Plumbing has found a unique niche — installation of medical gas pipes — to separate it from its area competitors,...
Online Exclusives
5 Valuable Business Apps for Plumbers
Some days it is hard to believe that I have been with Royal Flush for 10 years. But then I take a...
Online Exclusives
Hiring Strategy: How to Play the Negotiation Game
If your business is booming and you need to add staff, or you’ve had an employee resign, you face the challenge of...
Online Exclusives
Improve Your Training Effectiveness
A plumbing company is only as good as its team. When your customers think of your company, they’ll think of your employees....
Online Exclusives
Diagnosing Pump and Well Problems
Diagnosing problems with a deep-water well can be difficult. Symptoms of a serious problem, like no water in the house, can be...
Online Exclusives
Do Your Time-Off Policies Need a Reboot?
In 2015, former U.S. Secretary of Labor Thomas Perez was quoted as saying: “We are on the cusp of huge breakthroughs on...










