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Use an 'Undercover Interview' to Weed Out Undesirable Candidates
Use an 'Undercover Interview' to Weed Out Undesirable Candidates
Content
March 22, 2017
You’ll be shocked by what another employee can discover when talking to potential hires
Leading When You’re Short on Technical Know-How
Leading When You’re Short on Technical Know-How
Content
March 15, 2017
If you entered the industry with a lot of business acumen but room to grow in the plumbing trade itself, being in a leadership position can be difficult. But it’s still possible to gain the respect of your employees.
How to Improve Employee Morale — Without Pay Raises
Content
March 06, 2017
The ability to give your employees pay increases is nice, but it's not always an option. Here are some alternative ways to keep your people happy.
New Float Switch Connection is a Game Changer
New Float Switch Connection is a Game Changer
Videos
March 02, 2017
Replacing and remounting a float connection system is now a 15-minute job with the EZconnex Float Switch Connection System from SJE-Rhombus.
Shift Your Customer Service Mindset
Shift Your Customer Service Mindset
Content
March 01, 2017
Customer service is a no-brainer tactic for creating more loyalty and higher revenue. But are you absolutely sure that you’re approaching it in the right way?
All Clear Plumbing Becomes One-Stop Operation for Customers
All Clear Plumbing Becomes One-Stop Operation for Customers
Content
February 28, 2017

South Carolina contractor surpasses goal, and keeps building and adding services to fit customers’ needs.
California Plumber Finds Both Work-Life Balance and Business Growth
California Plumber Finds Both Work-Life Balance and Business Growth
Content
February 13, 2017
As the adage goes, it’s better to work smarter than harder. Here’s how one business owner increased profits as well as his free time.
Medical Gas Pipe Installations Provide Niche for Kansas Plumbing Contractor
Medical Gas Pipe Installations Provide Niche for Kansas Plumbing Contractor
Content
February 07, 2017
Superior Plumbing has to maintain special certifications for three of its technicians, but the work also provides higher profit margins.
5 Valuable Business Apps for Plumbers
5 Valuable Business Apps for Plumbers
Content
February 06, 2017
You may do a lot of your work on a tablet or smartphone, and these apps can help you streamline operations even more.
Hiring Strategy: How to Play the Negotiation Game
Content
February 02, 2017
If your best candidate counters your wage offer, do you negotiate or keep interviewing?
Improve Your Training Effectiveness
Improve Your Training Effectiveness
Content
January 30, 2017
Knowing how to do good plumbing work is one thing, but it isn’t always easy to convey those methods to your team. Here’s one strategy that’s simple to implement and can produce positive results.
Diagnosing Pump and Well Problems
Diagnosing Pump and Well Problems
Content
January 26, 2017
For your rural customers on well systems, here are some approaches to take when they run into trouble.
Do Your Time-Off Policies Need a Reboot?
Content
January 25, 2017
Employees' benefits expectations are changing. Keep an eye on what larger companies are doing in order to stay ahead of emerging trends.
Tips to Improve the Customer Experience
Tips to Improve the Customer Experience
Content
January 19, 2017
The key to repeat business is not any one thing. You must look at the big picture and improve the customer experience.
Do You Need to Invest in a Chip Card Terminal?
Content
January 18, 2017
There are big benefits to accepting credit cards, especially the new chip cards that are more secure.
Plumber Product News: Jan. 16, 2017
Plumber Product News: Jan. 16, 2017
Content
January 16, 2017
Here are the latest product offerings for the plumbing industry.
Breaking Down Communication Barriers With Your Employees
Content
January 11, 2017
Maximize communication and innovation by breaking down barriers that restrict employees’ ability to share ideas and spot opportunities for growth.
Strategies for Keeping the Best Employees
Content
January 05, 2017
Unemployment is down and your workers see a growing demand for their services in the job market. Find ways to keep the best of your crew happy.
PMI and AWE Collaborate on Water Efficiency Study in Five States
Content
January 03, 2017
Study to gauge potential water savings from replacing older toilets with high-efficiency models.
Don’t Miss Your 2017 Targets
Don’t Miss Your 2017 Targets
Content
January 02, 2017
Having a way to assess daily progress on the goals you set now will give you a better shot of making them reality by year’s end