Kansas plumber helps build a technician pipeline — and creates a robust company culture.

Jake Johnson has produced plenty of satisfied customers by introducing them to the HALO 5 water filtration and conditioning system rather than using a traditional water softener.

If there is a need for a local training program, why not talk to schools or have your company start something?

Response rate varies depending on how you start and stop correspondence with customers, suppliers and others.

More prep time should be expected when it comes to installing antique plumbing fixtures.

Tracking where your calls are coming from can help determine how you spend advertising dollars and where you should focus.