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The “invoice-and-wait” era is over. Accept credit card payments on the go and check product inventory in real time with TransNational Payments’...

Sometimes providing great customer service involves more than just wearing boot covers, showing up on time and leaving job sites neat and...

Editor’s Note: Randy Lorge is one of the coaches for the Community Plumbing Challenge team, which just wrapped up a series of projects in...

In the summer of 2015, Troy Ouverson — the owner of Ouverson Sewer and Water, a pipe lining and repair company in...

In a perfect world, plumbing technicians would punctually fill out their time sheets every day, keep detailed and accurate track of the...

Having to break bad news to a customer is bound to happen to each and every plumber. Whether you have to tell...

Residential. Industrial. Commercial. R.I.C. Plumbing pretty much does it all, but it was underground work that really elevated the company. Rick Kuhns was...

Maintaining cash reserves and cash flow are challenging for many contractors, particularly those working in the commercial arena, where payment is typically...

For Matt Risinger’s clients, running out of hot water is simply not an option. Risinger, a custom builder and whole-home remodeling contractor based...

There is a thing called “imposter syndrome.” It’s a persistent fear that you aren’t the expert everyone says you are. It’s the...

Nov. 9 Central Wisconsin Plumbing Seminar, Stoney Creek Hotel & Conference Center, Rothschild, Wisconsin. Visit www.phcc-wi.org/plumbing-seminars. ----- Jan. 14-16, 2019 International Air Conditioning, Heating,...

Tankless water heaters can be an ideal option for new construction or when replacing outdated heating units. They take up substantially less...

A March 2017 call to clear a clogged sewer line appeared at first to be fairly standard for R.I.C. Plumbing of Lockport,...

Editor’s Note: Randy Lorge is one of the coaches for the Community Plumbing Challenge team, which is currently in New Mexico doing projects for residents...

PEX pipe has a number of characteristics that make it a good fit for commercial plumbing projects. Yet, many engineers remain hesitant...