The Customer Service Approach That Creates Lifelong Customers for Plumber

Sometimes providing great customer service involves more than just wearing boot covers, showing up on time and leaving job sites neat and clean. Technicians at Milestone Plumbing in Milwaukee, Wisconsin, do all of those things, but they also give customers added value by using parts that will help water tanks and other items last longer. For example, owner Jessie Cannizzaro insists on using more expensive dielectric unions (she prefers those made by Watts) when installing water heaters. The unions act as an electrical barrier between the brass on one end and the copper on the other, which prevents accelerated corrosion in