When was the last time you sat down with your biggest competitor and had a friendly conversation over coffee? Possibly never.Generally speaking,...
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Online Exclusives
LeadSmart Program Provides Customer Confidence
ACE DuraFlo Systems, a franchisor of potable water pipe rehab services and licensor of the patented ePIPE epoxy coating technology, marked the...
Online Exclusives
Leading Drain Cleaner Maintains Dominance With Time-Tested Equipment
What happens when Philadelphia plumbers need drain cleaning tools and talent?They call Michael Williams at Just Drains LLC.A third-generation drain cleaning pro,...
Online Exclusives
Balancing Emotions and Logic in Business Decision-Making
When family members own a business together, separating work from family is nearly impossible. While the brain should drive business decisions, emotions...
Online Exclusives
The Benefits of Blogging
More businesses are starting their own blogs. Financial planners have them. Doctors and dentists have them. Marketers definitely have them. And service...
Online Exclusives
PEX Multipurpose Fire Sprinkler Systems Provide New Revenue Stream
Known for its flexibility, durability, installation efficiencies and cost-effectiveness, PEX tubing is now installed in more new-construction homes in the United States...
Online Exclusives
Home Renovation Show’s Longtime Plumbing Expert Reflects on Industry Changes
One might say that plumbing is in Richard Trethewey’s family DNA. His great-grandfather, Harry, founded Trethewey Brothers Inc. in Boston in 1902...
Online Exclusives
Camera Dispels Customer Skepticism
Master plumber Ed Zeitler has invested in a lot of tools and equipment over decades of plumbing. But one has proved especially...
Online Exclusives
Help Your Customers Achieve Energy-Efficient Water Heating
Water heater replacement often happens because the current heater is not working or, worse yet, leaking. The goal is to get a...
Online Exclusives
Radio Ads Build Plumber’s Brand
Word-of-mouth referrals often serve as a plumber’s best, and least expensive, form of marketing. But at Zeitler Plumbing in Cecil, Wisconsin, third-generation...
Online Exclusives
Plumber Industry News: Mill-Rose Wins 2017 Innovation Excellence Award
Mill-Rose was awarded the American Brush Manufacturers Association 2017 Innovation Excellence award for its Power-Deuce multi-function brush. The award recognizes outstanding innovation...
Videos
New Compact Inspection System Focuses on Simplicity
Aries Industries accomplished a lot with its latest camera inspection system — portability and ease of use, but without skimping on the...
Online Exclusives
Plumber Product News: May 2, 2017
General Pipe Cleaners Model 88 sectional drain cleaner
The Model 88 sectional drain cleaner from General Pipe Cleaners features a heavy-duty 3/4 hp...
Online Exclusives
Turn Your Business Around in 6 Steps
“This is stupid! I’m so frustrated! I’m just about ready to shut down my business!”How many plumbers have thought this, in frustration,...
Online Exclusives
Resort Finds Significant Savings in Water Softener Upgrades
As California continues to recover from drought, the state’s residents are finding resourceful ways to trim their water consumption. Businesses large and...
Editorial
Plumbing Contractor Goes to Smoke Machine to Find the Leaks
Where there’s smoke, there’s not always fire. Sometimes there’s a plumbing leak instead, as Jeffrey Tillett Jr. can readily attest whenever he...
Editorial
Carrying the Torch
It’s not easy to follow in someone’s footsteps. People will always judge whether you’re truly filling your predecessor’s shoes.We admire those who...
Editorial
Plumbing Contractor Expects Technicians to Educate Customers
Master plumber Ed Zeitler has learned an awful lot about plumbing and running a company during his 37 years in the trade....
Editorial
10 Tips to Stop Wasting Time at Work
When you greet a child by asking what he or she did in school that day, often the response is, “nothing.” You...















