It happened. Again.Maybe a shared tool went missing. Maybe someone on your team dropped the ball and didn’t show up to a customer on time. Maybe your team had to make an unnecessary second trip to a customer’s house because of something they should have finished the first time.As the owner of a plumbing business, you can probably make a large list of all the frustrating, annoying, challenging, and time-consuming problems you face daily. Your team may shrug them off as silly repeated errors, but they annoy you because you know they affect the customer, waste everyone’s time and cost
