Jolly Plumbing maintains consistent work flow and avoids seasonal lulls thanks to the 1,000 customers it has on service agreements

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.

Here’s why you might want to consider taking advantage of a service that connects journalists with expert sources

Service calls are the perfect opportunity to educate homeowners and build relationships

Don’t let rising diesel and gas prices due to inflation woes, oil production interruptions and chaos in the world upend your profitability

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty

Make sure you’re not hindering your business by committing these errors that can render your marketing efforts less effective than they should be

Customers don’t like price increases, but if you get the messaging right, you can usually avoid pushback and still retain their business